The CXPA whitepaper makes one point very clear: AI moves faster than traditional CX teams can. Without cross-functional orchestration, AI becomes chaotic. Yet most organizations treat AI as a technology initiative, not an enterprise transformation that requires program architecture.

In the back half of 2025,  a slew of organizations announced forthcoming artificial intelligence certification programs that would offer providers and developers the opportunity | In 2026, there will be a burgeoning marketplace of third parties offering benchmarks for the use of AI in healthcare.

As organizations increasingly look to AI systems to transform the workspace, People and Talent professionals are being challenged to integrate these tools in ways that enhance, rather than diminish, the human dimension of work.

AI firm debuts its first certification program with ChatGPT-based courses for workers and K-12 teachers, starting with AI Foundations pilots next.

Most leaders don’t fail because they lack intelligence or experience. They fail because they stop adapting once they believe they’ve “made it.” In the age of AI, that is the most dangerous mindset of all.

Unlike typical AI research, where a model predicts outcomes or cleans up data, researchers at Emory University in Atlanta did something unusual. They trained a neural network to discover new physics. The team achieved this unique feat by feeding their AI ...

Every day, every CNC program, every sensor reading, every tool change, every quality inspection report contributes to a digital history that can be the start of a competitive

Artificial intelligence will soon be used for prior authorization for certain Medicare services in Texas and five other states.

While artificial intelligence has become ubiquitous in national education debates, access to AI literacy programs remains uneven, especially in some rural and Indigenous communities where infrastructure, teacher training and relevant curriculum can be limited.

Miami Dade College launched its artificial intelligence program a little over one month after ChatGPT came out. The center gives students the option to take classes to strengthen their AI skills or complete a degree. Credit: Courtesy of Miami Dade College ...

The Ira A. Fulton Schools of Engineering recently announced that students can now pursue a new type of doctoral degree in the School of Computing and Augmented Intelligence (SCAI): a degree in AI. The priority application deadline for the Fall 2026 term is Jan. 15.

Instacart is ending its "item price tests," following public criticism and questions from federal regulators about how prices are set on the platform.