Nearly half of the respondents favored enhanced service quality over automation, believing that AI should prioritize ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

Have you ever felt like you’re drowning in customer inquiries and repetitive tasks, or just wish you had an assistant to ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

These agents run in the Adobe Experience Platform and can automate content creation or even data analysis for your brand.

Sandeep Kakani said AI allows us to stay ahead of the curve, not only in terms of operational efficiency but also in ...

The proposed AI-driven chatbot is envisioned to transform the current emergency communication landscape by acting as a ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.