Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...
There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most ...
New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...
New AI that makes decisions and uses computers expands AI's capabilities – and also potential harm. Read more at straitstimes ...
While AI chatbots are on the rise, are they really the companion customer service teams need this holiday season?
Tip: Customer service in 2024: AI is not a silver bullet Jeff de Graef ... De Graef: “I have not often had good experiences ...
AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research.
The market is booming with innovation and new AI projects. It’s no surprise that businesses are rushing to use AI to stay ...
Unlock the potential of AI to change customer feedback into actionable business strategies. Learn how insights drive growth, ...
The latest buzz phrase coming from technology companies is ‘AI agents.’ A computer scientist explains what that means – and ...
Small business experts highlight consumer trends that made their impact in 2024 and share insights into the key trends ...