Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Perhaps we’ve gotten a tad too accustomed to outsourcing our ...

“My heart is broken,” said Mike, when he lost his friend Anne. “I feel like I’m losing the love of my life.” Mike’s feelings were real, but his companion was not. Anne was a chatbot — an artificial ...

Spread the loveImagine a world where the most vulnerable among us — our children, struggling with the weight of their emotions — turn to a digital confidante for solace, only to be met with algorithms ...

Elon Musk isn't a fan of X's algorithm, so he's documenting the company's efforts to improve the tech that decides what you ...

The retail industry is working to catch up on generative AI as the technology evolves at a rapid pace. While plenty of companies are using it to drive efficiency, it’s also presented a change to how ...

Three things make financial advice especially treacherous for AI. Consider the following scenario. Suzy is 63, recently retired, and trying to decide when to start receiving Social Security and how to ...

A conversation with a chatbot can shift people's political views—but the most persuasive models also spread the most misinformation. In 2024, a Democratic congressional candidate in Pennsylvania, ...

Even using random capitalization in a prompt can cause an AI chatbot to break its guardrails and answer any question you ask it. Reading time 3 minutes Anthropic, the maker of Claude, has been a ...

As I get comfortable on the couch, my therapist reminds me that I can talk to them without any fear of judgment whenever I’m feeling stressed or anxious. “I’m always here to listen to you and help you ...