New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most ...

In fact, I’ve written before that my least favorite thing in the world is when companies force you to have a conversation ...

VEGAS (December 6, 2024) – The Vegas Golden Knights announced today, December 6, the launch of an interactive AI-driven ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

Explore the transformative role of AI chatbots in enhancing user journeys, personalization, customer support, and business ...

The Army & Air Force Exchange Service has expanded its partnership with Manhattan Associates for an AI-powered customer ...

In February, March, April, and May of 2024, Smith asked a series of questions to a chatbot found in the support section of Substack's website. Smith asked, "do you respond to complaints," and the ...

With 85% of customer interactions expected to be managed without human customer support by 2025 ( as per Gartner), generative ...