I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Two AI agents from ElevenLabs (we've called them the best speech synthesis startup) call each other about a hotel booking.

The Commonwealth Bank of Australia (CBA) is integrating generative AI across its operations to improve customer service, ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

Sandeep Kakani said AI allows us to stay ahead of the curve, not only in terms of operational efficiency but also in ...

Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on enabling computers to understand, ...

There's been a lot of conversation and consternation about artificial intelligence and its role in our society. Can a chatbot diagnose what's ailing you or considering medical ethics? Can it be ...

KT Alpha Shopping announced on the 6th that it has introduced a Kakao chatbot service. This service allows customers to order products being broadcasted through KakaoTalk and offers various customer ...