You won't only be faced with AI chatbots when you seek out ChatGPT or Claude -- most companies with online customer service ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through ...

As my frustration grows, I can hear my voice rise to a Karen-level pitch I swore ... there are certain aspects of customer service that AI is doing well. Now, how long before the state-of-the-art AI ...

The Army & Air Force Exchange Service has expanded its partnership with Manhattan Associates for an AI-powered customer ...

These new allegations do not rise to the level of substantial effort or money expended in reliance on the chatbot's responses and were made in response to Substack's assertion that Smith failed to ...

Customer engagement is the basis of any successful e-commerce business in today’s world. In this era of digital landscape, ...

VEGAS (December 6, 2024) – The Vegas Golden Knights announced today, December 6, the launch of an interactive AI-driven ...