Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...

As my frustration grows, I can hear my voice rise to a Karen-level pitch I swore ... there are certain aspects of customer service that AI is doing well. Now, how long before the state-of-the-art AI ...

This level of personalization ... AI is no doubt transforming customer service and having an impactful role on how businesses interact with their customers. From chatbots that provide instant ...

The Army & Air Force Exchange Service has expanded its partnership with Manhattan Associates for an AI-powered customer ...

Customer engagement is the basis of any successful e-commerce business in today’s world. In this era of digital landscape, ...

These new allegations do not rise to the level of substantial effort or money expended in reliance on the chatbot's responses and were made in response to Substack's assertion that Smith failed to ...

VEGAS (December 6, 2024) – The Vegas Golden Knights announced today, December 6, the launch of an interactive AI-driven ...

Leveraging the power of GenAI, Manhattan Active Maven includes a customer service chatbot for end-customers, as well as contact center agent capabilities that uniquely harness the rich commerce ...