In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers ...

As AI adoption continues to rise, its potential to transform customer service is becoming increasingly evident. Chatbots have been around for a number of years, and continue to prove their value ...

Brands are leveraging chatbots as a way to ease the load on their customer service teams, handling simpler queries before handing off more complex issues to human agents. In addition, chatbots can ...

North America's prominent 43% share in the Generative AI in Customer Service market, amounting to USD 159.56 million...</p ...