Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

Simply put, voice of customer (VoC ... as possible from across as many diverse sources as are available—customer service interactions, online reviews, social media—it’s all equally relevant.

Discover how AI voice technology works through four phases: data collection, voice modeling, synthesis, and customization, ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Chatbots are one way to automate customer service. Many phone systems use voice-enabled AI to answer questions and direct ...

Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, today announced the launch of Sidekick on Voice, bringing radically personal AI-powered support to phone ...

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...