Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

Customer service teams have long relied on coaching to maintain quality. Traditionally, that coaching came from supervisors ...

For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

WIESBADEN, Germany - Customer service, no matter how good, can always be improved. With that in mind, the senior leadership at the U.S. Army Corps of Engineers Europe District here hosted a customer ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

A Blue Ribbon Awards Service Workshop, “The Customer Connection,” will be held Wednesday in Stateline. The workshop will be held by Tahoe Training Partners founder Laura Moriarty, who will discuss the ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...