As customer success reshapes itself into a critical business function, Alon Ahronberg is in the midst of making his mark in the industry. It is here that he redefines the norms through innovative ...

A turbulent economy feels like change is coming at you from all directions. Your most lucrative sales channels can dry up. Your best customers can become flight risks. Your top strategies can turn ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Meet Janice Antonios, a Customer Success Manager with a passion for building lasting relationships and driving business growth. With over five years of experience, Janice has developed a unique ...

While earning my second master’s in business strategy, I read The Marketing Imagination by Theodore Levitt. Levitt argued that the core purpose of a business is “to create and keep a customer.” This ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented ...

SAN FRANCISCO, CALIFORNIA, USA, October 18, 2023 /EINPresswire.com/ -- Gainsight, the world’s leading Customer Success platform, today announced the results of a ...

Within the franchising industry, the bedrock of success is the unwavering loyalty and trust of customers. Much of a company’s business tends to come from its existing customers, so it's important to ...