You won't only be faced with AI chatbots when you seek out ChatGPT or Claude -- most companies with online customer service ...

Explore the transformative role of AI chatbots in enhancing user journeys, personalization, customer support, and business ...

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most ...

The Army & Air Force Exchange Service has expanded its partnership with Manhattan Associates for an AI-powered customer ...

New AI that makes decisions and uses computers expands AI's capabilities – and also potential harm. Read more at straitstimes ...

For the indecisive shopper, AI may be a silver bullet to choosing from hundreds of sweaters to buy, plucking the best one ...

With 85% of customer interactions expected to be managed without human customer support by 2025 ( as per Gartner), generative ...

SAN FRANCISCO, Calif., Dec. 16, 2024 /PRNewswire/ -- Kodif, a leading provider of CX automation solutions, is excited to announce its strategic partnership with Dollar Shave Club. Dollar Shave ...

Thanh Long in HCMC had to visit a brick-and-mortar store after four days of failed attempts to resolve a delayed online order ...

Customer service agents are becoming more comfortable using AI to do their jobs. Two in 5 customer service agents who use AI ...