McDonald’s is embracing AI to usher in a new era of efficiency in 2026. The global fast-food chain is rolling out AI across its restaurants to improve efficiency, order accuracy and drive-thru ...

The drive-thru has been a cornerstone of the quick-service category for well over half a century. For much of that time, the model remained largely unchanged. Cars pull in, place an order, pay, pick ...

Voice AI spent years on transcription and basic commands. Now it handles drive-thru orders where speed matters and mistakes ...

It’s been five years since Minneapolis banned drive-thrus, and St. Paul has been looking at a similar prohibition, driven by outside advocacy groups who today lead most policy initiatives in the ...

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...

Winter in Wisconsin has a way of exposing priorities. For one man, those priorities became crystal clear when he realized his ...