Carnival Cruise Line once again explains why a popular onboard game is not permitted, and what alternatives are possible.

Heald addressed one such passenger on Oct. 11. "Question John Heald ... in the casino, and that Carnival doesn't want you watching TV. This is just not right! I will be on the Venezia and I ...

Carnival very rarely specifically comments on changes to its casino program. Brand Ambassador John Heald, however, recently fielded a question on casino comps and got an answer from one of his ...

John Heald has offered his top new year's resolutions for cruisers that can help make every Carnival cruise a great getaway!

Brand Ambassador John Heald has a suggested list of New Year's resolutions that work for every cruise line's passengers.

the Carnival Sunshine had one final public-relations fire to put out. It was quickly extinguished with a splash of social media. John Heald, who holds the title of ambassador for the Miami-based ...