The Supreme Court will rule this year on the constitutionality of a pair of bills from Florida and Texas that would drastically reduce social media platforms’ discretion in removing user content. The ...
Online platforms that allow users to post content face a constant choice: to remove or to not remove, to police or not to police. Shakespearean allusions aside, platforms generally want user ...
Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...
The Trump administration’s push to force U.S. control of TikTok has been framed as a national security measure. But for vulnerable communities, the far more urgent question is whether new owners will ...
Two state laws that could upend the way social media companies handle content moderation are still in limbo after a Supreme Court ruling sent the challenges back to lower courts, vacating previous ...
How Trump’s executive order on online free speech could upend content moderation Will Oremus, tech news analysis writer for The Washington Post, says conservative lawmakers have always viewed ...
SAN FRANCISCO—As long as popular video games depend on online services like matchmaking and chat, those games will suffer from toxicity, harassment, and bullying. Or at least that’s the assumption ...
IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global customer experience (CX) provider, has been identified as a Leader in NelsonHall’s 2021 NEAT vendor evaluation for Social Media CX Services for ...
Q. You might think this isn’t from a teen, but I really am 16. And my mom didn’t tell me to ask you! I think I’m spending too much time online. I feel like it’s a rabbit hole I sink into, going from ...
Cecilia Munthe is director of customer experience at Star Stable, and Mari-Sanna Paukkeri is CEO and co-founder of Utopia Analytics Every game publisher will have some level of moderation in place if ...
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Hard labor conditions of online moderators directly affect how well the internet is policed—new study
Big tech platforms often present content moderation as a seamless, tech‑driven system. But human labor, often outsourced to countries such as India and the Philippines, plays a pivotal role in making ...
The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...
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