The Supreme Court will rule this year on the constitutionality of a pair of bills from Florida and Texas that would drastically reduce social media platforms’ discretion in removing user content. The ...

Online platforms that allow users to post content face a constant choice: to remove or to not remove, to police or not to police. Shakespearean allusions aside, platforms generally want user ...

Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...

How Trump’s executive order on online free speech could upend content moderation Will Oremus, tech news analysis writer for The Washington Post, says conservative lawmakers have always viewed ...

Two state laws that could upend the way social media companies handle content moderation are still in limbo after a Supreme Court ruling sent the challenges back to lower courts, vacating previous ...

The Trump administration’s push to force U.S. control of TikTok has been framed as a national security measure. But for vulnerable communities, the far more urgent question is whether new owners will ...

SAN FRANCISCO—As long as popular video games depend on online services like matchmaking and chat, those games will suffer from toxicity, harassment, and bullying. Or at least that’s the assumption ...

Big tech platforms often present content moderation as a seamless, tech‑driven system. But human labor, often outsourced to countries such as India and the Philippines, plays a pivotal role in making ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...