Fewer than one in patients who experience poor NHS care bother making a formal complaint because they have 'no confidence' in the grievances procedure, according to a study. The report by ...

Statistics show the ombudsman received 27,479 complaints about the NHS in England in 2023/24 - with around 66% of these at least partly upheld. This compares to 17,964 complaints lodged in 2013/14 ...

A lack of confidence in the NHS complaints process means some people are taking no action when they experience poor care, according to the patient champion. There is also “little evidence ...