PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers. 46% of retail leaders say mobile CX is the #1 factor driving purchases 97% ...

We are a quarter of the way through the 21st century. I was reminded of that fact the other day, and it made me pause and reflect on what has happened over the last 25 years, particularly when it ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

This article is part of our new editorial package, The Future of Shopping, in which we predict how the retail landscape will be shaped over the next decade. Click here to read more. Piles of unfolded ...

But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

Trader Joe’s has long been known for customer service that is not only excellent but also authentic. A recent viral video of its cashiers winning over a fussy toddler in the checkout line is proof ...