According to the firm's new research, developing a unified service recovery management strategy will allow organizations to meet customer expectations while preventing customer churn, ultimately ...

Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

As noted in the first article in this series, IT disaster recovery (DR) strategies and procedures help organisations protect their investments in IT systems and infrastructures. The essential mission ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

ARLINGTON, Va. -- New Recovery Care Coordinators learned skills and strategies to help them build and maintain resilience and manage stress during the recent Recovery Care Coordinator Training hosted ...

According to the Beryl Institute, patient experience is the sum of all interactions, shaped by an organization’s culture, that influences patient perceptions across the continuum of care. During a May ...

NORTHAMPTON, MA / ACCESS Newswire / August 14, 2025 / When disaster strikes, preparedness often takes center stage, but what happens after the crisis passes? Recovering from a disruptive event is more ...

A tiered disaster recovery approach enables organizations to align protection with business impact, balancing cost, risk, and compliance while ensuring resilience. Outdated recovery plans often fail ...