Full fibre upgrade T&Cs: Additional external costs may apply. Currently only available for eligible residential customers with a FTTN or FTTC connection. Customers must sign up to an eligible ...

What is an eSLA? Last Updated: Tuesday 25 Apr 2023 eSLA stands for Enhanced Service Level Agreement and refers to NBN’s commitment to providing a higher level of support by having faster rectification ...

This time of year is all about giving, but it doesn’t have to stop at our immediate family and friends. This belief is at the core of our Christmas donation, where we give back to awesome charities ...

We love our local convenience stores. They're always there when you need them, you know where to find what you're looking for, and you're always served with a smile. That's the experience every ...

Will a technician appointment be needed? Last Updated: Wednesday 19 Apr 2023 A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a ...

Update as of 12:00pm 16 August: The issue with NBN's ordering system has now been fixed, and they are working through the backlog of orders as quickly as possible. Still, we anticipate that this may ...

Do I need a new router when moving house? Last Updated: Tuesday 18 Apr 2023 In most cases, you won’t need a new modem or router when you move to a new address. However, if your current hardware isn’t ...

Internet connectivity · mobile plans · security · phone systems. We’ve prepared a quick and easy EOFY telco checklist so your business is ready to grab the best EOFY offer.

How Wholesale Partners can identify opportunities for end customers to upgrade to NBN FTTP and make the most of new high-speed plans.

Overview It’s no secret that innovation can come from anywhere – something we know from our roots in regional Victoria. We wanted to support the next generation of the biggest thinkers from regional ...

Have you made the switch to fibre yet? New functionality in our Carbon portal is now available for an easy shortcut to fast, efficient fibre. Carbon enables you view a list of all your eligible Fibre ...

How can I change my billing anniversary date? Last Updated: Tuesday 18 Apr 2023 You can change your billing anniversary date by calling our Customer Service team on 1300 880 905. A pro rata amount ...