What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...

Instead of marketing trends, let's talk about what we need from leaders in 2025-not just strategies or tools but the qualities that truly matter ...

While everyone is fixated on prescriptive, generative and agentic flavors of artificial intelligence, the executive CRM vendor panel brought together for the CRM Playaz 'What is CRM in 2025' series, ...

Drive business growth with game-changing CX AI insights'Did you know that research firm Metrigy says over 90% of organizations are using AI for customer and employee interactions or planning to by ...

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to reach $9.01 billion ;by 2030, up from a current value of $2.74 billion, growing at a compound ...

CallRail, a lead intelligence platform provider, today launched capabilities that will enable businesses to track and attribute unique traffic from artificial intelligence-generated search engines, ...

These efforts ensure alignment, engagement, and adoption across organizations to maximize the value of the investment and mitigate operational disruptions.

HubSpot has launched AI Search Grader, a tool that analyzes brand awareness and sentiment across artificial intelligence chatbots as more customers turn to tools like ChatGPT and Perplexity for search ...

E-commerce marketing platform provider Omnisend today launched a beta version of its upgraded reporting feature, allowing e-commerce merchants to analyze emails, SMS, and push notifications in one ...

With increased pressure to deliver growth and support cross-functional work, Gartner has identified three priorities for chief marketing officers to deliver marketing excellence in 2025. These ...