ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Customers are shifting the way they interact with chatbots to discuss more complex areas like service and sales, rather than just basic information.

Have you ever felt like you’re drowning in customer inquiries and repetitive tasks, or just wish you had an assistant to ...

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

Wherever you look, companies are going all in on AI-powered applications. AI can now be found almost everywhere, from online ...

KT Alpha Shopping announced on the 6th that it has introduced a Kakao chatbot service. This service allows customers to order products being broadcasted through KakaoTalk and offers various customer ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

The bot mitigation landscape is swiftly evolving with the proliferation of AI-generated threats, and the industry can no longer rely on last-gen methods to detect and investigate next-gen threats,” ...

(EGHT) announced that the strong desire for personalized, AI-powered self-service engagement options and channels is driving increased ...

The rapid advancements in Large Language Models (LLMs) are revolutionizing multiple industries, transforming how businesses ...