“In 2025, we can expect a significant shift in how brands approach user authentication, driven by the emergence of new ...

CX in marketing is key to building lasting customer loyalty. Personalization and seamless journeys can make all the ...

A Meta stock analyst said the company's generative AI push could help drive new revenue from WhatsApp through chatbots.

Customer engagement has undergone a transformative journey, driven by technological advancements, shifting consumer ...

Apate AI CEO Dali Kaafar explains how his company's chatbots are stopping phone scammers before they reach a real human and ...

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: Welcome email prompts and features to boost KPIs and build relationships.

Introduction to AI in Banking Artificial Intelligence (AI) is revolutionizing the banking sector by enhancing operational ...

Whether on your bank's website or your telephone provider's help line, interactions between humans and chatbots have become ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts ...

Use of customer service chatbots jumped, and retailers experimented with applications. For some, it can be tricky to sort ...

How AKOOL is Changing the Way Businesses Interact with Their Customers Jiajiun Lu, founder and CEO of AKOOL, is creating high-quality videos that are more accessible to businesses through the ...

OpenAI’s much-used ChatGPT artificial intelligence chatbot is down, with scores of social media users reporting complaints. Others noted issues with OpenAI’s Sora video-generation model.