The agency reported 271 AI use cases in 2024, which it said represented a 66% increase from its reported 2023 total.

The debut of Pine AI comes at a time when the inefficiencies of conventional customer service models are more apparent than ever. Stanley Wei, the ...

Many of the AI bots haven’t shared new content on their grid since early 2024, and it’s unclear how (or if) users have been ...

The reality on the ground is not so bleak. Companies are discovering there are many, many small use cases for generative AI: ...

Gil Rosen is Chief Marketing Officer at Amdocs, responsible for managing its global brand, product marketing and customer marketing. In this role, he leads development of Amdocs’ vision, delivery of ...

The retail industry has long been at the forefront of technological innovation, constantly seeking new ways to enhance the ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a hybrid strategy that leverages AI's automation and data processing ...

Large language models and humanoid robots grab headlines but it's subtler forms of AI that are transforming the home.

Traditional trust relied heavily on local networks and personal references. Today, trust must be built and verified across ...

Whilst it may seem like online shopping has become more prevalent than ever in recent years, a large portion of the ...

By 2027, the chatbot market is expected to hit $3.99 billion, with a compound annual growth rate (CAGR) of 23.3%. This ...

Artificial intelligence could achieve sentience in 10 years. We should prepare for these systems to have their own subjective ...