The agency reported 271 AI use cases in 2024, which it said represented a 66% increase from its reported 2023 total.

The debut of Pine AI comes at a time when the inefficiencies of conventional customer service models are more apparent than ever. Stanley Wei, the ...

Many of the AI bots haven’t shared new content on their grid since early 2024, and it’s unclear how (or if) users have been ...

Gil Rosen is Chief Marketing Officer at Amdocs, responsible for managing its global brand, product marketing and customer marketing. In this role, he leads development of Amdocs’ vision, delivery of ...

The retail industry has long been at the forefront of technological innovation, constantly seeking new ways to enhance the ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a hybrid strategy that leverages AI's automation and data processing ...

Large language models and humanoid robots grab headlines but it's subtler forms of AI that are transforming the home.

Whilst it may seem like online shopping has become more prevalent than ever in recent years, a large portion of the ...

By 2027, the chatbot market is expected to hit $3.99 billion, with a compound annual growth rate (CAGR) of 23.3%. This ...

Artificial intelligence could achieve sentience in 10 years. We should prepare for these systems to have their own subjective ...

Whether it’s a virtual assistant misunderstanding a user’s intent, an autonomous car making a sudden maneuver, or a ...

Forrester predicts one in five US and EMEA retailers will launch customer-facing GenAI applications in 2025. Enhanced product search, personalized recommendations, and improved category navigation are ...