The VC community is agog at the new investment opportunities emerging in concepts such as vertical SaaS, service-as-software ...

Vapi, which is building an infrastructure tool for developers to create AI voice agents, just raised a $20 million Series A ...

As business relationships increasingly become digital relationships, the need to actually form meaningful connections with one’s customers is more profound. Personalization has increasingly been the ...

AI Thought Leader Jim Harris to Moderate "Predictive AI: Transforming Customer Service and Business" Panel at CES® 2025 Las Vegas, Nevada--(Newsfile Corp. - December 30, 2024) - Renowned AI thought ...

This new technology is radically changing the technical plumbing of modern companies. Here are 4 examples.

United Airlines is exploring new waters with generative artificial intelligence initiatives used to enhance customer ... AI ...

The integration of AI in customer service is just one of many ways Goldmarketer.com is embracing technological innovation to ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...

It looks like AI agents could be as disruptive for enterprise application software as the transition to cloud and SaaS was.

The RBA’s most recent minutes revealed how concerned the Board is about productivity in not only the public service ...

Looking ahead to 2025, the question of whether companies can generate a return on investment — especially in generative AI — ...