Brad Karp, chair of the prestigious law firm Paul Weiss, has resigned from his post after the disclosure of his email ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Silicon Valley startups and tech giants are pushing voice-based AI dictation as faster than typing, with developers dictating hundreds of thousands of words monthly. Free and paid apps from Wispr Flow ...

On January 13, the U.S. Court of Appeals for the 9th Circuit affirmed the dismissal of a putative class action lawsuit challenging unsolicited text messages containing video files under the Telephone ...

In today’s fast-paced digital world, finding the sweet spot between automation and personal connection can be a game-changer for customer engagement. In this article, marketing leaders and CEOs share ...

Abstract: This study presents an ensemble of convolutional neural networks that was developed to detect sensitive information in text messages and classify them according to their confidential level.

Marketing communications often emphasize storytelling, passion, and authenticity. It’s an admirable goal and, in the long run, this approach probably will yield more conversions and customer retention ...

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...

(The Hill) — A federal judge ruled on Friday that the Trump administration violated the First Amendment by sending automated emails and messages blaming the government shutdown on Democrats. In the ...

Is your feature request related to a problem? Please describe. When in a hurry making commits, its annoying to have to think of a commit message. It would be a better UX if there was an option to ...