By Afua Kyemenu CAIQUO Kwesi Nyametease, an accountant, no longer begins his day buried in files and calculators. Instead, he opens a laptop, clicks a few buttons and within minutes, software powered ...

The mayor highlighted a number of accomplishments achieved in 2025 and gave a glimpse into new projects for 2026.

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what you need to know.

This daily routine maximizes efficiency, covers regular maintenance and heads off bigger problems down the line.

Driven Coding Solutions to Combat Rising Claim Complexity, Coder Shortages, and Reimbursement PressuresDelray Beach, FL, Feb. 04, 2026 (GLOBE NEWSWIRE) -- The Global Medical coding market is projected ...

The Global Call Center AI Market presents growth opportunities through automation, driven by rising demand for cost reduction ...

Faiez Jacobs sheds light on the paradox of Cape Town's booming call centre industry, where 90,000 workers are employed yet face exploitation and fear. This opinion piece calls for dignity, ownership, ...

Chanthaburi border arrests show Chinese scammers moving gear into Thailand, dozens of phones, SIMs, scripts, plus simple ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...