Starting Wednesday, non-emergency calls to Aurora 911 may now be routed to an emergency physician over the phone or by video ...

Next Generation 9-1-1 Core Services will be implemented to use location-based routing, provide more data, and intelligently route calls to the proper service. “Next Generation 9-1-1 modernizes the way ...

Under the name Fi Wireless, Google offers mobile services in the USA. Recently, phone calls are routed through Google servers ...

While geo-routing has been deployed in Florida before on a broader north–south or regional basis, this marks the state's ...

Video above: Escambia County seeks funding for emergency service radio improvements ESCAMBIA COUNTY, Fla. (WKRG) — An ...

DOVER, DE, UNITED STATES, January 15, 2026 /EINPresswire.com/ -- Call Loom, a cloud-based call tracking system ...

Mission Roll Call survey shows veterans want Congress to prioritize healthcare access, disability support, suicide prevention ...

SS Support Network is a U.S.-based BPO and call center helping NEMT providers grow through dispatching, billing, credentialing, and operational support, enabling efficiency, compliance, and scalable ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the ...

Scammers exploit extreme weather, impersonating utility companies or offering quick repairs. Learn how to spot these traps and protect your money.

The carrier has also increasingly tapped AI to help with planning network deployments, a move highlighted by the recent ...