Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

Agentic AI represents a significant shift from earlier forms of AI, signaling both promises and challenges for the future.

The announcement comes after Grok’s free access was introduced last month. This enabled X users to interact with the chatbot and generate images, significantly boosting its popularity.

While chatbots like ChatGPT or Anthropic’s Claude mostly perform for users as a single broad, helpful, and intentionally ...

Beyond the basics, ChatGPT can be a brainstorm buddy, a travel planner and even a mediator — all in the same day. Here are 15 ...

An AI agent is crypto’s hottest new voice on X—and a meme coin associated with the automated project is skyrocketing.

By 2027, the chatbot market is expected to hit $3.99 billion, with a compound annual growth rate (CAGR) of 23.3%. This ...

Imagine asking a single assistant to schedule your meetings, design your presentation, and help your kid with algebra ...

If you're using a Mac with macOS 13.6 or newer, you can run local LLMs effectively with tools optimized for the platform. The ...

Bard, Google’s AI chatbot, was rebranded as Gemini in early 2024 ... sharing insights that resonate with both casual users and tech aficionados. For the past three years, Frederick has been an ...

AI bots should never be trusted with sensitive financial data, such as your bank account numbers, credit card information, or ...