The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

To build the right business case, you need to do some analysis on your web or mobile application users via tools such as ...

PRNewswire San Jose California [US] 18 Automation Anywhere the leader in AI-powered automation announced its fifth ...

Learn how Chatbase AI agents revolutionize lead generation, appointment scheduling, and customer support with advanced ...

OpenGov Procurement stood out for its purpose-built automation, live chat support for staff and vendors, and award-winning customer service. By adopting OpenGov Procurement, OCTA leadership expects to ...

Pipedrive is a (CRM) service that helps you manage deals, email marketing, meetings, and other sales-related tasks in one ...

Suzanne Valentine has been appointed as the Director of Pricing AI at Pricefx. In this role, she will oversee a team of ...

Virtually every company does at least some of its business online nowadays, and if yours is among them, then you need a ...

Learn why aligning your processes before automation is critical, how real-time data can transform decision-making, and how AI tools can deliver measurable ROI.

Online gambling has become a massive industry, with a CAGR of 11.7% from 2023 to 2030. This growth has been spurred by ...

Seeed Studio’s home automation platform Home Assistant has launched a product with its own voice assistant named “Assist”.