With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

A coalition of news organizations led by The New York Times claim the exploitation of their online news stories to train ...

As chatbots become an integral part of daily life, their emerging role as moral advisors demands careful examination.

Whether on your bank's website or your telephone provider's help line, interactions between humans and chatbots have become ...

Experts say it’s critical for nonprofits to craft guidelines on A.I. use — and they offer advice on how to do it.

Whether on your bank’s website or your telephone provider’s help line, interactions between humans and chatbots have become part of our daily lives. But do we trust them? And what factors influence ...

Find out why enterprise SEO is crucial in the age of AI and how integrating SEO teams can boost success across multiple ...

As of 2025, ChatGPT has a lot of problems that need to be ironed out, from frequent hallucinations and bias to a lack of ...

A sports dietitian is still going to be the gold standard for personalized fueling advice, including the amount of calories ...

Most of that use is through chatbots like Claude, Gemini and ChatGPT. Over the holidays, I ran a series of tests between ...