Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Nearly two dozen Driver License Centers statewide have been overhauled, including the one in Carlisle. PennDOT said it renovated 23 centers to modernize facilities and improve customer service. “We ...

The Shapiro Administration is improving PennDOT facilities to make government more accessible for Pennsylvanians. The ...

What is MoneyGram and how does it work? MoneyGram is one of the biggest and oldest money transfer providers in the world. It ...

As agents act on behalf of brands, marketing leaders must help design the passports that define acceptable behavior.

The BBB warns consumers about common Valentine's Day flower scams. Learn how to spot fake florists and protect yourself from ...

Image Credit: WTVG 13abc Action News ...

When Rod Peers retired in November, he was eager to start this new chapter in his life by purchasing a three-bedroom property ...

Arizona taxpayers may face refund delays despite the federal government reopening because of IRS budget cuts and staffing shortages.

Rising credit card interest is quietly draining wallets. But a few smart moves, often overlooked, could ease the pressure and ...

While this year’s ranking includes a variety of tech firms, it also features companies that come from more “traditional” sectors, including marketing and consulting firms, retailers, and businesses ...