Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Residents grapple with financial strain, while CPS Energy offers programs to aid conservation and bill management.

The Shapiro Administration is improving PennDOT facilities to make government more accessible for Pennsylvanians. The ...

Nearly two dozen Driver License Centers statewide have been overhauled, including the one in Carlisle. PennDOT said it renovated 23 centers to modernize facilities and improve customer service. “We ...

Contract disputes between airlines and various unions have resulted in mass delays and cancellations over the past several ...

What is MoneyGram and how does it work? MoneyGram is one of the biggest and oldest money transfer providers in the world. It ...

As agents act on behalf of brands, marketing leaders must help design the passports that define acceptable behavior.

Thursday, Feb. 5, 2026 at 9 a.m. ET Chairman, President, and Chief Executive Officer — Robert C. Flexon Need a quote from a ...

Springfield City Utility crews are working to identify properties with lead water pipes, as part of a new EPA guideline to ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...