Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Residents grapple with financial strain, while CPS Energy offers programs to aid conservation and bill management.

Contract disputes between airlines and various unions have resulted in mass delays and cancellations over the past several ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...

I also hate when I say something like, 'I'll be back in a second with another set of silverware,' and they've completely ...

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

When Rod Peers retired in November, he was eager to start this new chapter in his life by purchasing a three-bedroom property ...

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

The Zunz family have been involved in the Longboat Key community for decades. Ivan, a 10-year employee with the police department, wears many hats and is appreciated by town leaders.