Japan's unique culture of genuine hospitality-with the latest advancements in AI technology. The Las Vegas facility is ...

The new facility combines Japan's tradition of omotenashi with cutting-edge AI technology to revolutionize customer service ...

In recent years, customer service has changed significantly. A lot of businesses have started to streamline their customer service channels so that the majority of clients never talk to a live agent ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the New Era of CX Awards 2024. These awards celebrate the most innovative companies and individuals ...

Artificial intelligence (AI) is fast becoming one of the most significant trends shaping the travel and tourism industry, ...

Firms in e-commerce, hospitality and travel, and retail sectors also saw growth, among others. Read more at straitstimes.com.

From up-and-coming startups to adland’s biggest players, this is our celebration of the agencies everyone should be keeping ...

Automation is now part of almost everyone's hiring process. But this has also led to problems, like AI bias and missed opportunities for qualified candidates. Here are some proven ways you can ...

An annual list compiling the 100 fastest-growing companies in Singapore has shown that the majority of businesses on the 2025 ...