Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

I’d had too many unpleasant customer service experiences with Verizon, Comcast, Bank of America, etc. The payoff of those ...

The Scientists in Parks program is now accepting applications for its Summer 2025 internships, offering paid, full-time work ...

The quality of a security guard team directly impacts a company reputation client satisfaction and ability to deliver reliable services High-performing guards not only enhance safety but also foster t ...

Explore the five types of webinars and four basic event formats. Learn how to choose the right combination for maximum impact ...

The following key components contribute to a standout customer service experience: Empathy and Communication ... expertise and focus heavily on soft skills, ensuring agents communicate with ...

The Indian telecom sector is expected to see a surge in hiring by 2025, driven in part by the anticipated growth of satellite ...

In its latest effort to boost Solomon Islands’ tourism and hospitality sector, Australia recently delivered an accredited ...

The fast advancement of digital technology has transformed various industries, with banking being one of the most notable. In ...

A strengthened sales industry powered by technological innovation could foster entrepreneurship and drive economic growth.

In the domain of service organizations, you understand that performance management is key to achieving high customer ...