Please send your questions to Miss Manners at her website, www.missmanners.com; to her email, dearmissmanners@gmail.com; or ...

DEAR MISS MANNERS: I am a lifelong hospitality worker, and consider myself a great greeter in any scenario. A few years ago, ...

Before anyone suggests to Miss Manners that you stab a finger in the poor customer’s general direction, she will suggest that ...

I have noticed the phrase used more and more, as if this has always been the standard greeting -- which I am certain it has ...

I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to which I do not know the ...

‍ DALLAS — This week, Guinness World Records officially recognized Turkish Airlines (TK) for flying to the most countries of ...

By 2033, about 30% of Americans ages 65 to 74 are expected to still be in the labor force, while 10% of people ages 75 and ...

A Delta passenger was barking mad after being forced to give up their plush first class seat for a fellow traveler — a dog.

Looking ahead, the use of AI in service desk management is going to play a large part in IT support delivery. It's not just a nice-to-have anymore – it's becoming essential for staying ahead in ...

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic ...

An angry Delta Airlines customer took to social media to share his experience with the company, which he claims downgraded ...

He advised me to go to the customer service desk to ask for redress. The service desk attendant wrote a report and said that the store could do nothing about it, but the service department would ...