The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

During a wide-ranging two hour session on Wednesday afternoon (session available on Parliament TV) [1] the exchequer secretary addressed the ...

Given the sensitive information at play in the public safety space, a measured approach to implementing generative AI ...

I was pressed for a more specific answer and came up with three traits all customer-focused leaders must practice. The truth ...

When I jumped over into the industry analyst and research world, for a time I ran a program monitoring SAP customer activity on behalf of a big investment bank. Every quarter, the bank augmented ...

PRINCESS Kate has emphasised the "importance of empathy" in a message of hope at her star-studded Christmas carol service. The Princess of Wales called for people to "slow down and reflect on the ...

Boeing has added another customer to its 777X backlog as the planemaker continues to work toward certification of the long-delayed widebody. Taiwanese carrier China Airlines announced a nearly $12 ...