The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Specific shopping habits vary by generation. Boomers are more practical: A whopping 90 percent go in-person grocery shopping ...

STATEN ISLAND, N.Y. -- The MTA recently revealed results from a recent customer survey, and while the transportation agency ...

CNBC Select reviews Navy Federal Credit Union, which offers VA loans and other zero-down mortgages for military families.

According to a survey of ... tools for product and service recommendations, while 46% said that they're "enthusiastic" about the impact of the technology on their online shopping. That said, Capgemini ...

Customer feedback is a view of the customers on their experiences with the company's products, services, or processes.

New Black Book Research survey reveals industry-wide concerns as tariffs on imports from Mexico, Canada, and China threaten ...