Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must we do to improve how well we meet customer needs?'” (Dreamstime/Tribune News ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...