Mayor Mike Duggan has proposed a 52% cut to the land bank's subsidy from the city. The land bank's CEO said it could impact ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Have you ever felt like you’re drowning in customer inquiries and repetitive tasks, or just wish you had an assistant to ...

The Commonwealth Bank of Australia (CBA) is integrating generative AI across its operations to improve customer service, ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Hotel chains in India are increasingly adopting AI technologies to enhance guest experiences and operational efficiency.

Data science is growing at a positive and promising rate. Hands-on projects help develop skills and stay updated with market ...

There's been a lot of conversation and consternation about artificial intelligence and its role in our society. Can a chatbot diagnose what's ailing you or considering medical ethics? Can it be ...