Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

has expanded its partnership with Manhattan Associates to include the solution provider’s AI-powered customer service chatbot. The Exchange has run order fulfillment through Manhattan Active Omni ...

"Every service interaction – whether with a call center agent, in-store associate, chatbot, etc. – gives a brand the chance to show they get the customer, offering not just a solution but a ...

SAN FRANCISCO, Calif., Dec. 16, 2024 /PRNewswire/ -- Kodif, a leading provider of CX automation solutions, is excited to announce its strategic partnership with Dollar Shave Club. Dollar Shave ...

“No, what’s worrying me is that the bot seemed to have offered a customer service experience that was above and beyond what he was used to,” a third viewer said, clearly appalled ...

Leveraging the power of GenAI, Manhattan Active Maven includes a customer service chatbot for end-customers, as well as contact center agent capabilities that uniquely harness the rich commerce ...

Kodif Human touch, Superhuman speed (PRNewsfoto/Kodif) In the initial phase, Kodif deployed a GenAI-powered chatbot that resolved 65% of Dollar Shave Club's customer support tickets. Additionally, ...

In the initial phase, Kodif deployed a GenAI-powered chatbot that resolved 65% of Dollar Shave Club's customer support tickets. Additionally, email automation was implemented, achieving an extra ...