As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

Iowa bill aims to prevent people from creating chatbots that encourage self-harm, violence or sexual acts ...

For retailers with robust e-commerce operations, agentic chatbots could curtail the budding “retail media” businesses that ...

The future of work is being rewritten by artificial intelligence (AI)—but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to ...

Upwork reports that small businesses in 2026 are embracing AI, e-commerce, and sustainability to adapt to changing market demands and improve competitiveness.

What began as a simple attempt to delete an account quickly spiraled into a frustrating marathon of chatbots, customer service loops, and outdated systems—plus a few takeaways that can help you avoid ...

New York, New York - January 20, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has released an announcement outlining ...

The ongoing global employee engagement crisis should be a clear warning to companies.

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