Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Imagine the amount of legal fees you'd collect if you were fighting over the word "hamburgers." A descriptive name could also ...

A program in Brazil that give a monthly cash sum to families living in poverty has an unexpected — and welcome result. A new ...

A multi-institutional team of scientists has developed a free, publicly accessible resource to aid in classification of patient tumor samples based on distinct molecular features identified by The ...