The EADT Business Awards 2026 are shining the spotlight on Suffolk businesses that go above and beyond and in the Customer Excellence Award category, the most customer-focused firms are given a chance ...

SMS marketing has had a bit of a resurgence of late, and for good reason: it works. And far better than some other trendy ...

Advisers claim to give their clients the same, excellent level of service — but this is far from the reality, according to ...

Ametros, the industry leader in professional administration and post-settlement medical care coordination, has won a Gold Stevie (R) Award in the "Contact Center of the Year -- Other Service ...

A barista’s stand against a rude regular raises questions about respect and who sets the tone in everyday service encounters.

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Store brands help us save money, but the truth is the product is often made by a brand name producer. If Walmart's butter ...

Businesses and organisations are being urged to become 'good.' The call comes as Good Business Week, which begins on Monday (Feb 9), aims to showcase those who behave ethically and responsibly. A ...

On the morning of Dec. 30, retiree Robert Snyder received a visit from Grays Harbor County Deputy Joseph South. Snyder’s... Read Story ...

Liz Terry, the leader of Reading Borough Council, celebrates the opening of the customer service reception at the council offices.

Here's the right way to answer when asked how to describe yourself in a job interview.

More than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse ...