"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

The ticketing software SolarWinds Web Help Desk is vulnerable through four critical security vulnerabilities, among others.

A US security agency has warned SolarWinds Web Help Desk users that a remote code execution (RCE) vulnerability patched by ...

CISA warns that a fresh critical-severity SolarWinds vulnerability leading to unauthenticated RCE has been exploited in attacks.

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

A modern IT service desk should be the interface between technology and human potentialA support ticket is someone stuck, under pressure, trying to move forward. That’s where IT support really begins, ...

Exploitation of CVE-2025-40551, an RCE flaw affecting SolarWinds Web Help Desk, appears to be spreading, and defenders are on high alert.

All content is delivered through myACI, ACI Learning's learning platform that brings together expert-led video instruction, ...

When Spc. Brenden Bryson decided to separate from the Army, it took him a year to get to where he wanted to be. His ...

The CVE has a CVSS score of 9.8 as it could allow unauthenticated adversaries to gain admin-level access to help-desk systems ...

Learn the benefits, risks, and smart next steps of outsourcing IT support to improve efficiency, reduce costs, and scale securely.

Explore healthcare IT managed services revisited to optimize support, reduce costs, and enhance clinical operations in 2026.