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Acuitus Inc., Sunnyvale, California, is being awarded a $44,953,535 indefinite-delivery/indefinite-quantity contract for help desk information technology training in ...
CEDAR RAPIDS — In 2020, Dan Tuuri helped launch the DeltaV Code School’s new Computer Help Desk curriculum. Cybersecurity made up one small component of that training. It didn’t take long to see that ...
As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...
Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...
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