Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

With ChatGPT Shopping rolling out now, this is what will make brands succeed.

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Many people assume that deleting files or resetting a system is enough before giving away or selling a device. However, this ...

Google shared how its Gemini AI can help users plan budgets, track spending, and identify savings using simple prompts.

Are you someone who opens your support inbox and instantly feels overwhelmed? Yet, most tools still expect humans to juggle everything manually. I just finished trying pagergpt, where I built and ...

Last year Twilio created a new role - Head of Marketing Innovation and AI, a job taken on by Piyush Sagar Mishra who explains ...

Frontier gives agents the same skills people need, creating AI coworkers that work across the business to close the AI opportunity gap between early leaders and everyone else, the company says.

Arizona taxpayers may face refund delays despite the federal government reopening because of IRS budget cuts and staffing ...

Dealers poured money into EV tools and chargers, but shopper demand softened, leaving inventory, training costs, and uncertainty. I keep coming back to one simple truth about ...